Return Policy

  • Call us to arrange for any returns at or you may email customer service at .
  • Parts that were ordered without providing a VIN number on the order are not returnable.
  • Parts ordered with VIN are checked to see if they fit the VIN provided.
  • A copy of the invoice will need to be included with the return.
  • There is a 15% restocking fee charged against all returned parts.
  • Parts must be resalable and in the original GM Box or Bag with all GM labels intact. Do not write on the box!
  • We cannot take back used parts.
  • We cannot take back installed, painted or tried parts
  • Electrical parts are not returnable (even if unopened)
  • Return request need to be within 60 days of receipt.
  • Handling and Shipping fees are not refundable 
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.

Return Procedure

  • Email . notifying us of your order number and part numbers you are returning
  • All returns must include a copy of your invoice
  • Ship at your expense using a traceable shipper
  • Insure your shipment. We are not responsible for returned items lost or damaged in shipping.

Core Return Policy

  • Include a copy of your invoice
  • Cores must be a factory OEM part in the original GM box or package with the GM labels intact. Aftermarket cores or cores without the GM package will not be accepted. We will not ship unacceptable cores back to you. These items will be thrown away and no credit will be issued. GM does not accept aftermarket cores.
  • Ship at your expense using a traceable shipper
  • Cores must be drained if applicable and in their original packaging.
  • Cores must not have physical damage to receive credit.

SHIP TO ADDRESS:

GmOutletParts.com 
Attn: Returns Dept 
26125 Van Dyke Ave 
Center Line, MI 48015

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.